Effective Date: 10/09/2025

At KnF Properties, we aim to ensure customer satisfaction across all our services, including hotel bookings, property listings, and real estate transactions. Please read our Refund Policy carefully before making any payments.

1. Hotel Bookings
✅ Eligible for Refund:
⦁    Cancellations made within the cancellation window specified on the hotel listing.
⦁    Booking errors caused by our system (e.g., double charges or unconfirmed bookings).

1. ❌ Not Eligible for Refund:
   ⦁    Last-minute cancellations made outside the cancellation window.
   ⦁    No-shows or late check-ins.
   ⦁    Dissatisfaction due to preferences not mentioned in the listing (e.g., room size, decor).
   ⚠️ Each hotel may have specific refund terms. Always check the listing details before booking.
2. Property Services (Buy/Sell/Rent)
   We do not offer refunds on completed property transactions or agent service fees, except in cases where:
   ⦁    A duplicate payment was made in error.
   ⦁    A premium listing service was paid for but not delivered or published due to a platform issue.
   If a dispute arises regarding a transaction, we encourage all parties to contact our support team for resolution.

Featured Listings & Paid Promotions
⦁    Refunds may be issued only if the listing was never published due to a technical error on our end.
⦁    No refunds for listings removed due to policy violations (e.g., fake listings, misleading content).

4. Processing Refunds
⦁    Approved refunds are processed within 5–10 business days to the original payment method.
⦁    You will be notified by email once your refund has been processed.

5. How to Request a Refund
To request a refund, please contact our support team with:
⦁    Your full name
⦁    Transaction or booking ID
⦁    Reason for the refund request
⦁    Supporting documents or screenshots (if applicable)
📧 Email: support@knfproperties.com
📞 Phone: +(237) 651 863 957

6. Policy Updates
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated Effective Date.